Eight questions
Leaders do not want a feed of advisor briefs.
They want answers to eight questions. Today, most firms can answer none of them. The figures below are an illustrative firm, shown so you can test each question against your own.
01
What is our organic growth rate, and where does it come from?
RateOrganic growth is net new assets over beginning assets, with market movement removed — every sponsor measures it this way. The twelve-month rate is 4.8%, against a 7% plan. Client referrals produced $43M of $89M new referred assets. Centers of influence produced $21M. Next-generation work and held-away consolidation produced $25M. Almost all of the gap to plan sits in one region.
02
Who asks, and who does not?
PeopleTop quartile: two advisors convert at 31%. Bottom quartile: three advisors have high client satisfaction and zero structured asks in ninety days, and two of the three have not opened a brief in a month. The gap is initiation, not skill — which makes it a coaching problem, not a hiring problem.
03
Which language wins?
PlaybookThe best moment is the review after a plan milestone, at 32% against a 21% firm average. The best framing is the advisor's own reason for the work, ahead of any offer. Both were promoted to the firm playbook and translated into each advisor's register.
04
Where are the connections that nobody sees?
Network7 households connect to a client of a different advisor in the firm. 23 high-scoring clients have had no approach in six months. 11 introductions appear in CRM notes and never became an ask. No individual advisor can see any of this.
05
Do the centers of influence produce?
COI34 active relationships across the firm. 9 produced an introduction this year. 12 have produced nothing for two quarters. Two advisors hold most of the productive ones, and their method is now a documented program rather than a personal habit.
06
Is business development converting?
BDR9 BDRs active. 218 prospect conversations this quarter, 34 handed to an advisor, 11 closed. The hand-off is where the loss sits: a third of handed prospects had no advisor contact within two weeks. Two BDRs convert at double the team rate, and their opening is now in the firm playbook.
07
Where is the wallet share?
Wallet$310M of outside assets named in client conversations this year. $84M scored as movable within four quarters. $19M consolidated. The largest single gap is a $4.2M held-away account in a household the firm has served for nine years.
08
Is the book priced correctly?
Pricing186 households sit below the current schedule. The realization gap is $1.9M a year. 34 of them have taken on new work since the fee was set, so the case is documented. The firm repriced 11 households this year and lost one of them. Repricing reports here and never in the growth rate — a fee correction moves revenue, not net new assets.
Illustrative figures for an example firm, not customer results.